FAQ

We currently ship within California only. Please see our shipping policy for details.

Standard shipping is $7.99 per order. It is complimentary when your eligible merchandise subtotal reaches $59 after discounts, before tax and shipping. Final eligibility and rates are shown at checkout.

Orders placed Monday through Thursday ship the next business day. Orders placed Friday through Sunday ship on Monday, excluding postal holidays. We email tracking details when your parcel ships. If you need an order for a particular date, please email us before ordering to confirm the current timing. Delivery estimates are not guaranteed arrival dates.

Please email us with your order number and request as soon as possible. Address changes may no longer be possible once an order has been prepared or shipped, and cancellation may not be possible after dispatch. We will confirm what we can do.

We do not accept food returns or refunds for a change of mind or taste preference when an order arrives as described. For damaged or incorrect items, or a quality concern, please email us with your order number and photos if available. We will review the issue under our refund policy. Please contact us before mailing anything back.

See Whole Maple Pecan’s ingredients and allergen information and storage advice. If you need more detail about a product, email us before placing your order.

Every order is packed in a box with a card.