Refund policy

We want your order to arrive in good condition and be enjoyable from the first bite. If something is wrong, please contact jackson@thegloamingpantry.com with your order number.

Food returns

Because we sell food, we do not accept returns or exchanges for a change of mind. This does not affect your right to a remedy for products that arrive damaged, defective, incorrect, or otherwise do not match your order.

Damaged, incorrect, or quality concerns

Please contact us as soon as you notice a problem. Include your order number, a brief description, and photos of the product and packaging if available. We will review the issue and arrange an appropriate replacement or refund.

Please do not mail food back without contacting us first. We will explain any next steps. If we require a return because of an error or product issue on our part, we will cover the return shipping cost.

Missing parcels

If a parcel is missing or marked delivered but has not arrived, contact us so we can review the tracking and help investigate with the carrier.

Cancellations and changes

Email us promptly if you need to cancel or change an order. We will help where possible, but changes or cancellations may no longer be available after preparation or dispatch.

Refunds

Approved refunds are issued to the original payment method. The time it takes for the credit to appear depends on your bank or payment provider. If an approved refund has not appeared, contact us and we will help follow up.

Nothing in this policy limits any rights you have under applicable consumer law.